Course Number: MT-1040 Tuition: $125
Classroom course offered in two three-hour evening sessions, usually in November and April. Online course offered every month throughout the year about
mid-month each month.
This course is designed to assess and develop your skills in resolving conflict situations. In this course, you will identify sources of conflict, explore conflict resolution styles and utilize a five-step conflict resolution process. During this course, you will learn to recognize the sources of conflict in the workplace, assess the advantages and disadvantages of different conflict resolution styles, practice the five-step Conflict Resolution Process, and practice mediating and negotiating a conflict situation. .6 CEUs
Instructor: Bruce Chalnick has 35 years of experience in Human Resources Management and Personnel Administration. He has worked for some of the most prestigious companies within their respective fields. His industry experience includes Retail, Insurance, Financial Services, Chemical Manufacturing and Consulting. He has been responsible for the day-to-day operations of the entire Human Resource functions for the last 25 years and has particular expertise in HR Administration, Employment law, Benefits design, Management Training and Development and Policy Development.