Student Accounts Representative

DEPARTMENT: Student Financial Services
SUPERVISOR: Director of Student Financial Services
HOURS: 35 hours a week
GRADE/SALARY RANGE: 2

GENERAL PURPOSE
Provide a full range of services related to student accounts including, but not limited to, tuition and fee charges, payments, payment plans, discounts, tuition reimbursement, refunds; employing exceptional customer service skills, communicate with students, parents, third parties and other college representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Customer Service: Provide exceptional customer service in all dealings with students, parents, other departments within the college and other involved third parties (banks, collections agencies, third-party payers); keep up to date on all policies and procedures pertaining to the Office of Student Financial Services (federal, state and college) in an effort to provide accurate information; work closely with other departments including Registrar, Financial Aid, Admissions, Accounting, Student Solution Center to provide complete student account information; fully answer all questions related to the student account, whether on the phone or at the counter; when questions do not necessarily pertain to student accounts, identify the right person/department to which the student should be connected to prevent multiple contacts
  • Special Focus: Assist the Collection Specialist in the collections process, which includes reviewing past-due accounts; contacting currently enrolled students with past-due balances (the contact can be by phone using the call-em-all system or by email to their Molloy email accounts); counsel students in meeting college financial obligations; negotiate payment terms on delinquent accounts in accordance with College policies and follow up appropriately; arrange in-house payment plans for students facing one-time, unforeseen, financially difficulty; review payment plans on a monthly basis; prepare monthly and annual report to be submitted to the Director; begin collection procedures for students defaulting on payment plan (who are not currently registered); assist in the review process pertaining to accounts that will be written off as uncollectable Review and re-process any accounts that have been closed from collection agencies in an attempt to collect funds or place with a second collection agency
  • Student Account Maintenance/Data Entry/Payments: Review Student Accounts for accuracy (charges/payments); manually adjust accounts, as needed, due to registration status changes or other special circumstances, including, but not limited to, applying discounts, placing holds, adding graduation fees as directed by Registrar, etc.; enter individual notations into notepad regarding all actions and communications pertaining to the student account; process all payments - cash, check, credit card and third-party payments, whether by mail, phone or at the counter; at the counter, efficiently maintain the cash draw; at the end of each day, reconcile cash draw receipts with Jenzabar batches; ensure all cash
  • Student Account Maintenance/Data Entry/Payments: Review Student Accounts for accuracy (charges/payments); manually adjust accounts, as needed, due to registration status changes or other special circumstances, including, but not limited to, applying discounts, placing holds, adding graduation fees as directed by Registrar, etc.; enter individual notations into notepad regarding all actions and communications pertaining to the student account; process all payments - cash, check, credit card and third-party payments, whether by mail, phone or at the counter; at the counter, efficiently maintain the cash draw; at the end of each day, reconcile cash draw receipts with Jenzabar batches; ensure all cash and checks are placed in the safe at the end of the day; give all batch information to the cashier for deposit; when the cashier is not available, accept all deposits from other departments within the school; confirm amounts and provide receipts; place funds in the safe; give all information regarding these deposits to the cashier for processing Review TMS accounts monthly and place holds on any accounts who are delinquent on their payments and note accounts.
  • Office Related : Perform other related tasks, related to student accounts, that are unscheduled and unplanned for; these may include, but are not limited to: system errors resulting in required manual adjustments, new policies and procedures initiated by the college of other third parties such as the DOE or NYS, new program. additions, new system updates; prepare customized bills as requested by student/payer; assist in the monthly folding and mailing of bills; Also assists with deregistration for students who did not pay for summer courses; responsibilities include review account for all possible potential payment sources (Summer financial aid, private student loans, tuition reimbursement, etc) Provide assistance in reviewing accounts of students living on campus for clearance to move in. Also assists with deregistration for students who did not pay for summer courses; responsibilities include review account for all possible potential payment sources (summer financial aid, private student loans, tuition reimbursement, etc)
  • Participate in staff meetings and serve on special committees; attend at least two professional development events each year (those offered through Human Resources or any Bursar Office related webinars and/or conferences as recommended by the Director.)


DESIRED MINIMUM QUALIFICATIONS

  • Microsoft Office Excel Microsoft Office Outlook Microsoft Office PowerPoint Microsoft Office Word
  • Some College
  • 1 - 3 years of experience


TOOLS AND EQUIPMENT USED
Desktop computer, including spreadsheet and word processing software; copy machine; fax machine, printers, and scanners.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Molloy College, an independent, Catholic college, rooted in the Dominican tradition of study, spirituality, service and community, is committed to academic excellence with respect for each person. Through transformative education, Molloy promotes a lifelong search for truth and the development of ethical leadership.

All Molloy College employees are expected to display an understanding of and a commitment to the College's mission and core values; foster relationships with a spirit of inclusivity, compassion and respect; appreciate and celebrate differences and support a welcoming and hospitable environment that is responsive and helpful to all members of the Molloy community and beyond.

TO APPLY: Email resume and cover letter to humanresources@molloy.edu or mail to:
Office of Human Resources, Molloy College
1000 Hempstead Ave.
Rockville Centre, NY 11571-5002

AN EQUAL OPPORTUNITY EMPLOYER
Women, minorities, persons with disabilities and veterans are encouraged to apply.