Course Number: MT-1010 Tuition: $110
Offered in two, three-hour evening sessions, usually in October and February.
This course is designed to evaluate and enhance your communication skills. You will analyze your verbal and nonverbal communication skills and practice techniques to help minimize miscommunication. You will also practice techniques to improve your professional work relationships through the use of effective communication strategies. During this course, you will identify potential barriers to effective communication, develop clarity by keeping things simple, determine the most effective communication medium and presentation style, effectively utilize active listening skills, mirroring and feed-back techniques and develop a plan for managing effective workplace interactions. .6 CEUs
Instructor: SUSAN GATTI is a corporate learning and development leader with over 15 years experience working with business leaders to drive bottom line results of employees through effective leadership and management, superior customer service and operational knowledge.
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