Course Number: MT-1040 Tuition: $110
Offered in two three-hour evening sessions, usually in November and April.
This course is designed to assess and develop your skills in resolving conflict situations. In this course, you will identify sources of conflict, explore conflict resolution styles and utilize a five-step conflict resolution process. During this course, you will learn to recognize the sources of conflict in the workplace, assess the advantages and disadvantages of different conflict resolution styles, practice the five-step Conflict Resolution Process, and practice mediating and negotiating a conflict situation. .6 CEUs
Instructor: STEVEN HAAS, MBA; Global Director of Human Resources, Coby Electronics Corp. He has 30+ years of diversified international Human Resources in Global Fortune 100 companies.
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